It's easier than ever to get the information you need when you call Reservations with our new fast and friendly automated system.
Our new flight reconfirmation feature offers self-service options like itinerary overview, seat assingments and flight information within 24 hours.
Additional seat assignment functionality allows you to select seats based on availability and eligibility.
You can search for recently filed claims on delayed bags to help speed up the resolution process.
If you have a refund and don't know the status, the system will review updated refund information with you.
Coming soon in 2012, the system will also be available in Spanish.
Fast and easy
Spend less time listening to menu options. We've made it fast and easy to get help on the go.
Friendly and helpful
Just tell us what you need! You can speak naturally, just like you would to a friend.
Add your mobile number to your Dividend Miles profile, and when you call from that phone we'll know it's you. We'll look up your travel information before you say a word, and give you the info you need and get you on your way.
Update your profile now. Here’s how:
Log in to your account on usairways.com
Go to your account page
Click on ‘Account information’
Scroll to ‘Email & phone’
Update ‘Primary phone’ and choose ‘Cell’ or ‘Mobile’