Get dialed in to the new US Airways

Explore how each of these customers got the information they needed to get on their way.
Add your mobile number to your Dividend Miles profile so we can help you faster!
Icons courtesy of www.iconfinder.com
In a few words, please tell me what you're calling about.
I need to make a change to my upcoming reservation.
Ok, I see you are traveling soon from Phoenix to Maui. Are you calling about that reservation?
Yes!
Hi Robert, I've matched your mobile number to your Dividend Miles account and I see that you've been upgraded to First Class on your upcoming flight.
Great, thanks!
My friend's flying in from Boston, when does his flight arrive?
Ok, tell me either the flight number or the departure airport.
2021
On Friday, US Airways flight 2021, Boston to Washington Reagan National is scheduled to arrive on time at 7:26 AM.
It's easier than ever to get the information you need when you call Reservations with our new fast and friendly automated system.

New features

  • Our new flight reconfirmation feature offers self-service options like itinerary overview, seat assingments and flight information within 24 hours.
  • Additional seat assignment functionality allows you to select seats based on availability and eligibility.
  • You can search for recently filed claims on delayed bags to help speed up the resolution process.
  • If you have a refund and don't know the status, the system will review updated refund information with you.
  • Coming soon in 2012, the system will also be available in Spanish.

Fast and easy

Spend less time listening to menu options. We've made it fast and easy to get help on the go.

Friendly and helpful

Just tell us what you need! You can speak naturally, just like you would to a friend.

Personalized

Add your mobile number to your Dividend Miles profile, and when you call from that phone we'll know it's you. We'll look up your travel information before you say a word, and give you the info you need and get you on your way.

Update your profile now. Here’s how:
  • Log in to your account on usairways.com
  • Go to your account page
  • Click on ‘Account information’
  • Scroll to ‘Email & phone’
  • Update ‘Primary phone’ and choose ‘Cell’ or ‘Mobile’

Update your info

FAQs